The stronger your prescription, the higher the value your voucher will be. You should never feel obliged to purchase glasses or redeem an optical voucher from the premises where you had your eye test. Shop around for the best value and only purchase glasses or contact lenses when you are happy with the product and cost. If you are not happy with the service or treatment provided then you have the right to make a complaint. Wherever possible, complaints should be made directly to the practice as it may be possible to sort out the problem straight away.
If you would prefer to talk to someone who is not involved with the practice concerned, you can complain to NHS England. Read in more detail about the NHS complaints procedure. Visit the OCCS website for more information. Your ophthalmic practitioner or optometrist is not required by law to include details of the horizontal distance between your pupils the inter-pupillary distance in your prescription. The responsibility for ensuring that your lenses are properly centred in your frames lies with the person dispensing your glasses dispensing optician and they will have to do all the measuring.
Any provider of glasses, whether shop- or internet-based, should have arrangements in place to be able to satisfy this requirement. Dispensing opticians fit glasses and contact lenses working from the prescriptions written by an ophthalmic practitioner or ophthalmologist.
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They also fit and dispense low vision aids such as magnifying glasses or telescopic spectacles. They don't carry out eye tests.
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A dispensing optician can give you advice on types of lenses, such as single-vision or bifocal lenses with two distinct optical powers , and help you to choose frames and other optical aids. They also advise patients on how to wear and care for their spectacles or contact lenses. Read about contact lens safety. Like eye surgeons ophthalmologists , they examine the internal and external structure of your eyes to detect conditions such as glaucoma , macular degeneration and cataracts.
They may also test a person's ability to focus and coordinate the eyes and see depth and colours accurately. If necessary, the optometrist will refer you on to your GP or a hospital eye clinic for further investigations.
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Optometrists can prescribe and fit glasses, contact lenses and low vision aids, and, if trained to do so, medications to treat eye conditions. Like optometrists, they examine eyes, test sight, diagnose abnormalities and prescribe suitable corrective lenses.
Ophthalmologists eye surgeons are doctors that specialise in the medical and surgical care of your eyes and the visual system. They also look into the prevention of eye disease and injury.
An ophthalmologist treats patients of all ages, from premature babies to the elderly. The conditions dealt with in ophthalmology can range from eye trauma to cataracts, diabetic eye conditions — such as diabetic retinopathy — as well as congenital and genetic eye problems. Cannot be used with any other offers. All lenses scratch resistant.
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Extra Options available at an additional charge on both pairs. Excludes safety eyewear.
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Terms and conditions Cannot be used with any other offers.