If you don't want to pay by direct debit, a processing fee may apply, and if you miss a payment, we might also add failed payment charges for suspending your sevice and to cover our costs associated with the failed payment. Further information on what happens if you fail to pay is set out in our About Failed Payments guide. If you leave us, a cessation fee may be payable.

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In addition, if you leave within your minimum term, early termination charges may be payable. Further information can be found at Leaving Plusnet. Prices, content and terms may change at any time during your contract. Where you have taken our fixed price contract, your broadband price or broadband and line rental price will not change during the minimum term. We'll tell you about important changes in advance, and if a change is detrimental you'll be able to end your contract without any fees.

Price increases in respect of line rental will not apply to customers who entered into fixed price contracts after 8 th August and Line Rental Saver customers until your fixed price contract expires or you change your product. Fixed price applies to broadband and line rental monthly price only excludes other services, such as call plans, call charges and add-ons. If you choose to move house during the minimum term of your fixed price contract, and move from a low cost area to a non-low cost area, or a non-low cost area to a low cost area, you will be subject to the new price once your move is completed.

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Standard house move terms also apply, see our house move FAQs for details. Once you've signed up to this price, you'll be subject to our standard terms and conditions of service. A summary of these are available below, full terms and conditions can be viewed at plus. For our broadband only contracts, the fixed price applies to the broadband monthly price only excludes other services, such as add-ons.

For our broadband and line rental contracts, the fixed price applies to the broadband and line rental monthly price only excludes other services such as call plans, call charges and add-ons. As part of our fixed price contracts, you will also receive an end of contract reminder and be offered an account review. Your actual speed will be dependent on your location, phone line, home wiring, wifi connection and time of day.

Speeds vary by location.

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Check your speed via 'check availability' on our home page. If you choose to end your Plusnet Broadband service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge is calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide. You can use your own router if it's compatible, or you can take our router.

Minimum term of 30 days. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page. The actual speed you'll get depends on your location, phone line, home wiring, wifi connection and time of day. The Plusnet Fibre service is subject to a minimum period of 12 or 18 months.

If you choose to end your Plusnet Fibre service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide. For more information on our landline tariffs, see our guide here. For more information on call rates for service numbers, see our guide here.

Evening and Weekend calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, and made Monday-Friday and any time Saturday or Sunday except calls to indirect access numbers which include calling cards and dial-up Internet access. Calls must be started and finished within these times to be inclusive non-chargeable. A fair usage limit of calls or minutes a month whichever is reached first applies to calls to and numbers. Hang up and re-dial before 60 minutes and you won't be charged.

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Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package. Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, and at any time except calls to indirect access numbers which include calling cards and dial-up Internet access.

Mobile calls: Calls to UK mobile and personal numbering services at any time. For more information see our tariffs guide. Mobile Minutes: Are available on Line Only and the Anytime International call plan and adds inclusive minutes to UK Mobile numbers and personal numbering services at any time.

Service calls outside of your inclusive minutes: From 1 July , the charge for calls to service numbers beginning , , 09 and consists of a 9. For more information visit www. The prices set out below apply to new customers only upon initial sign-up only from 3 rd December if you choose to re-contract or upgrade your product following sign-up you will be subject to different pricing. For all other pricing, please see our price guide.

For browsing, email, instant messaging, Skype or Facetime, Unlimited broadband, with an average speed of 10Mbps, is perfect. Even for streaming TV, films and music a speed of 3. It really depends on what you use the Internet for and how many people are sharing your connection. Wi-Fi Discs talk to your Smart Hub to create a single seamless, powerful wi-fi network from the basement to the attic. Our app is clever stuff. This is enough for most homes to get a signal everywhere. See bt. Keep in touch.

And you get free access to 5 million BT Wi-Fi hotspots. Or upgrade your plan and get calls to UK landlines and UK mobiles included, day or night. The BT Reward Card is simple. Claim your BT Reward Card. Choose your broadband, then you can add a world of sports and entertainment. Non-stop movies, boxsets and hit shows on BT TV. Find out how to switch. Log in to see deals. Activate and manage your inclusive extras, like online security, free BT Wi-Fi and cloud storage. Log in to My BT. How to install your broadband, fix connection issues, improve your speed and more.

Go to broadband help. BT Superfast Fibre gives you a superfast fibre optic broadband connection with average speeds of 67Mb.

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This lets you do more online, with everyone online together, and it's great for downloading or streaming movies, TV shows and music. You can watch iPlayer with less interruption and HD video with less buffering. If you can't get BT Superfast Fibre or if you live in a home with lighter internet usage and fewer devices, standard BT Broadband is ideal for you. It's perfect for everyday browsing, uploading and sharing photos and updates on your favourite sites and streaming content online.

We're always investing in technology to give you faster broadband speeds — even at peak times — and we always give you the best broadband speed possible on your line. To see how fast you could go, use our broadband speed checker. It uses fibre optic technology to deliver superfast broadband with average speeds of 67Mb which lets you do more online, with everyone online together.

This means there's no more battling for bandwidth, even in the busiest home. It's great for downloading or streaming movies, TV shows and music. You'll also need Superfast Fibre to be able to get our TV Entertainment package, which includes 20 premium entertainment channels. Use our broadband speed checker to see whether Superfast Fibre is available where you live. If it's available now, you can go ahead and choose a Superfast Fibre package. If not, then you can register your interest, and we'll be in touch as soon as it's available.

You may cancel your agreement for the service and order for equipment within 14 days from your service start date or the day you receive your order confirmation or your equipment is delivered, if this is later. We set out how this works in our terms and conditions at www. If you decide to cancel within this period, you will have to pay for the services you have used and any connection charges that may apply.