Hi Handy, we would like to clarify you that Wotif is a brand of Expedia Group. Mystery hotel scam, followed up with strategic avoidance of complaint. Booked Santiago mystery hotel 4 star.. When hotel identity revealed, 3 star as advertised on Wotif site. Clearly false advertising, deceptive and misleading conduct. Long winded responses, left on hold for half an hour at time, transferred between countries.

Responses in line with cheat sheet in India. Do not book mystery hotels, a scam. The 3 star hotel we ended with that good it hasn't had a TripAdvisor review this year. Dear Chester, we're really sorry to hear about your negative experience and would like to look into this further. If you could kindly send through your booking details and best contact information to Dear Customer, we are sorry if you feel this way.

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In order to look into the matter for you, we would require your details sent to us. Please email your itinerary and contact details fro us to investigate the issue. I booked a Budget Rental Car with Wotif. Hi Rog, we're sorry if you feel this way. After contacting the hotel in Frankfurt they have emailed me to let me know they have not received payment at all from wotif for the booking or anyone else.

Nothing has been received back into the account from which the booking was paid. Stay right away from this company, they are fraudulent in their transactions and I'll be passing the information on to the relevant government authorities to look into this. Seems others have had the same experience. This isn't the experience we want our customers to have. Love this place.

A home away from home. Breakfast is great. Carrot cake or apple cake if your lucky is incredible. I just found out the hard way that reducing my booking by one day means they won't honour the nightly rates I've locked in; they want to cancel my entire booking and re-book me in at today's higher rate!

What a rip off! The "free" changes to the booking is why I've booked with Wotif and not directly through the hotel, which I usually do. This should be spelled out to the consumer before the booking is made. Not happy that I've fallen for this trap! Hi Beck, we sincerely apologise for all the inconvenience caused to you in regards to your request to reduce one-night stay at the hotel. We'd like to have a further look into this for you. If you wo I had to cancel a booking before the cut off date and was sent an email stating I would receive a full refund.

Nearly 3 weeks later still no refund evident in my bank statements. I phoned Wotif and was told that the refund was given as he could see the entry. He said he would get the accountants to email me a bank entry reference number that I could take to the bank to see where money has gone.

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A week later still no refund and no email. If you wouldn't mind emailing us at smetapac wotif.

Everything has now been sorted. Thank you to man i talked to today from Wotif. Very cheap accommodation so we didnt expect too much, so we left to go to the party happy that we had somewhere to stay and could have drink there. So why did I score it a 1 star well there was a note in our room that said room may be noisy until 12 midnight, we did think about sleeping in the car.

We could not even hear ourselves talk Thanks for your feedback Hazel. We're really sorry to hear about your negative experience and would like to look into this further. If you could kindly send through your booking details and best conta Customer service was so outstanding I spoke to the phone operator's supervisor to convey my gratitude. Sometimes it just depends on the person you get but my experience was great. Hi KCan, thanks so much for sharing your feedback! We have used Wotif many times over the years to book accommodation and have never had an issue. Every time the booking has gone smoothly.

Some accommodation was outstanding, other times not exactly what we were expecting but I don't hold Wotif responsible for the standard. We have another holiday coming up in 2 weeks and again booked the accommodation with Wotif so I hope I haven't jinxed us ;.

Hi Michelle, thank you so much for your valuable feedback. We are glad to know that you always have a positive booking experience with us. Hope you enjoy your stay at the hotel. If there was a minus star I would give Wotif that rating. I didn't even want to give them a 1 star. I had searched for several days for the best deals from Sydney to NZ and thought I found a good deal on Wotif. I received an email on the departure date to say this flight was cancelled because I had not be given 24 hours notice. Why was it advised I was able to do this and charged for it?

I called Wotif and got the run around to ca Thanks for leaving your feedback here Mrs J KC. We're really sorry to hear about the issues you experienced with your booking. If you don't mind sen Hi Mrs J KC, thanks for sending your details through, we understand our representative was in touch with you and your issue has now been resolved.

Please let us know, if you need any other assistance.

Charged my card 3 times for one booking. Still waiting on refund after calling call centre in india. Terrible customer service. If you could kindly send through your booking details and best contact information to smetapac wotif. After trying to book a mystery hotel in Melbourne I get a message problems with banking details.

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I am booking an Australian Hotel in Australia. Check the details all correct continue to try must be a problem with website.



Turn on my phone have text messages from bank to say a recent attempt for international banking was made on your card. Hi June, we understand your frustration because of the recent booking attempt which was unsuccessful and apologize for the inconvenience caused. We always strive to deliver the best service to our cus Hi K Lee, we're so sorry to hear that you've had such a disappointing experience with us. Please send us through your booking and contact detai I booked 2 rooms at the same time and requested they be next to each other if possible and for each room to have 2Xsingle or double beds.

Our allocated hotel was the Clarion Suites Melbourne. Nice hotel but we could have got a better package booking direct with the hotel which would have included breakfast and parking. Our rooms were on the same floor but that's about it. Not near each other and both rooms had 1x queen bed.

We asked for single or double beds but told t Dear Neillisa, We're really sorry to hear about your negative experience and would like to look into this further. Wotif contacted me in regards to my review and after discussion they refunded the extra bedding and breakfast charges as a gesture of goodwill, which is appreciated. Hi Neillisa, we appreciate your feedback and we are happy that we were able to resolve your concern.

Thanks for leaving your feedback here Jackedoff. If you don't mind se I booked and paid for accommodation on www. It was only when I checked in and the hotel staff said I booked through Expedia that I found out that wotif has been taken over by Expedia. I have an issue with being mislead. If I wanted to book through Expedia I would have done so That way I know who I am booking through.

If you can't be transparent then you show that you are not a brand that is of face value to me.

So disappointed. Hi Erica, Thanks for taking the time to leave your feedback here. Wotif Group was acquired by Expedia group in November This change bought lots of benefits: more hotel choices, more flight choic If this is the case then why don't you have on the front page of the wotif website that it is proudly now owned by Expedia.

When a business changes hands the public who use the business should at least know. Now I know I won't be using either. Due to a family emergency I needed to cancel our two day stay in San Francisco. This is robbery. If I had booked directly with the hotel I would have been charged zero!



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I feel I have been very mislead and will not recommend Wotif to anyone.