Would Comcast, offering my local tv and internet be a good buy to replace Verizon internet only at a higher price. This site is a U. Consumer site. You can learn more about our site and privacy policy here. Verizon Fios vs. Best Overall. View Plans Read Full Review. Should you go with Fios or Xfinity? We review pricing, speeds, data limits, channels, packages and plans to determine which service wins. Trevor Wheelwright. See all articles. May 12, Verizon Fios comes with better internet speeds across the board—plus you can customize your TV channels and avoid the fluff.

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Which costs the most, Fios or Xfinity? That way if you bail, the company still gets paid. Fios vs. The verdict: Which TV service is better, and why? Verizon vs. Regarding upload and download speed differences Equality is everything: Fios and Xfinity have very different upload speeds. In other words, you may get speeds faster than what you paid for. Internet verdict: Which one is better Verizon Fios or Xfinity? Package recommendations. Best bang for your buck. View Plan. Best for sports fans. Xfinity — customer satisfaction.

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Xfinity vs. Verizon Fios summary. FAQ on Verizon Fios vs. Are Comcast and Xfinity the same thing? Are Verizon and Fios the same thing? Who has more Wi-Fi hotspot access?

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Who is more reliable, Verizon Fios or Xfinity? Do Fios or Xfinity offer trial periods? Who has better video quality? Fios wins here. Fast internet speeds deliver streaming content with less latency and pixelation. Sources 1. Written by. Trevor Wheelwright Trevor's three years deep at Reviews. Prior to that, he worked seven years in retail and e-commerce, testing and reviewing products ranging from world-class guitars and amps to designer handbags and shoes to everyday furnishings and gizmos. Influenced by art and philosophy, he views everything as part of a story and an expression of our transcendent experience.

A significant factor in choosing between Fios and Xfinity is customer service. No one wants a TV and internet provider that is difficult to deal with when issues arise. If you ask one person they might say Fios customer service is excellent , I was able to get ahold of them quickly, and they solved my problem. Then you ask the next person, and they say, Fios customer service is terrible, I waited 30 minutes to talk to a rep.

Reviews online skew negative because people that have negative experiences tend to be the loudest, and venting on the internet makes them feel better. If a customer service rep answers you call right away and quickly solves your problem, are you going to post about it online?

Probably not. If you get put on hold for 45 minutes and the customer service rep is rude to you, might you complain on social media or in a forum? The good news is that both Fios and Xfinity are fully aware that customer service is essential, and they are both making significant investments to improve it.

Most of their efforts are focused on enabling customers to either solve their problem with easy to navigate online resources or make it easy to connect with a representative through phone, text, email, and webchat. Below that message is a search bar where you can type in a question. Those links send you to pages with detailed information about each topic.

Within each category are links to the most common questions and information. You can also post your question and hope someone in the community can answer it. There are over 5K solutions posted in this forum. If you are not able to find a solution yourself, you have options to contact a Fios representative via phone or webchat.

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When you go to the Contact Us page , it asks you to categorize your inquiry so they can connect you to the right person. Once you click on the category, it asks you to get more specific about your issue. After you specify what you need help with, it provides links to information and forums on the topic. They would prefer that you self-serve, however, below the links are options to either connect via webchat or call an number. Xfinity redesigned their customer support page, Xfinity. They organized the site by product TV, Internet, Voice, Home, Mobile and, within each product category, they have subcategories with links to step-by-step articles that explain how to troubleshoot your issue without picking up the phone.

On their contact us page , you can schedule a call, initiate an online chat with an agent, find an Xfinity store location, or visit their status center where you can get updates on any significant outages. You can also call their customer service number. Fios and Xfinity have tons of data about common customer pain points and understand the common reasons why customers pick up the phone and call customer service. By creating these resources, Fios and Xfinity reduce their expenses by fielding fewer calls and enabling consumers to quickly and easily get answers to their questions.

Both providers have done a great job evolving their online experience and provide multiple channels for consumers to get in touch with live reps. There is not much distinction between the two in this category, although, Xfinity allows you to schedule a call and find a store location, Fios does not provide these options. While customer service can be subjective and will vary based on each experience, customer satisfaction is measurable and is tracked over time by independent research companies like ACSI and J.

ACSI has been in business for decades and is considered an authority on customer satisfaction benchmarking. Power, another leader in market research and consumer insights, conducts an annual U. Power U. Residential Internet Service Provider Rankings for see the full results here. Rating Factors: Overall satisfaction, performance, reliability, cost of service, billing, communication, customer service. Residential Television Service Provider Rankings for see the full results here.

Rating Factors: Overall satisfaction, performance, reliability, cost of service, programming, communication, billing, customer service. When evaluating Fios and Xfinity, nothing is more frustrating than trying to compare the all-in costs. Since the total costs depend on where you live, the number of TVs, packages, and deals at the time of purchase, the easiest way to determine how much you will pay is to look at each cost category installation, equipment, services, and other fees individually. Before I dive into the details of each cost category, here is a quick snapshot of the total costs of Xfinity and Fios.

If you order online, they waive the fee. If you order over the phone and ask them to remove the installation fee, most of the time, they will. Xfinity gives you two options for installation, do-it-yourself or professional. To use Fios internet, you need to either buy a router which is cheaper if you buy from Amazon vs. Prices are always subject to change, but this will give you a good idea of how Fios and Xfinity service costs compare. Fios has seven different TV-only packages.

Here are the prices for each. Xfinity offers five TV-only packages. To see the channels included in each Xfinity package, visit xfinity. You can reach them at To compare the cost of Fios vs.