Only products currently stocked in our warehouse and purchased from Nelson Truck will be eligible for return and credit will only be issued if the following criteria are met: Any products purchased more than 90 days ago must be pre-approved and are subject to restocking fees. No item is returnable more than 12 months after order date.

Special order items are not returnable. Installed or painted items cannot be returned. Please note any damaged or missing parts on the bill of lading prior to signing, and notify your Nelson sales rep as soon as possible. Items altered from the original manufacturer's condition, installed or in an unsellable state will not be eligible for return.

Pictures may be requested to determine if items meet these requirements prior to an RMA being issued. Additionally, no credit will be issued for paint, material, labor or any additional costs incurred for failure to pre-fit product. All products are warranted only through the guidelines specifically determined by the manufacturer and many require to be handled directly with manufacturer. Customer damaged or modified products are not considered defective and are not returnable.

Any shortages or discrepancies in shipments must be reported to Nelson Truck within 24 hours receipt of goods. No cash or check refunds. Merchandise Credit Only will be issued after processing items returned. If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Nelson Truck to create and deliver to you our newsletters, surveys or other communications containing product information.

If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have requested a Nelson Truck brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Nelson Truck, please contact us via email at.

Include your name and mailing address and email address. You will be removed from any future mailings. If you have elected to provide us with your contact information, e. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Nelson Truck offers its customers. We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent.

Nelson Truck takes great pride in having you as a customer and we will ensure your privacy as a customer. Nelson Truck does not sell or exchange names or any other information about our customers with third parties. We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.

We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction. We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf.

Examples include customer support specialists, web hosting companies, fulfillment companies e. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose. If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties.

By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties. As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience.

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A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

We may also use pixel tags to determine what types of email your browser supports.

We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information. If you make an on-line purchase we do collect information such as sales statistics and traffic patterns to help improve your shopping experience. We keep all information confidential. We may use the information you provide in aggregate non-personally identifiable form for internal business purposes, such as generating statistics and developing marketing plans.

We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Order in Council

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site. Nelson Truck seeks to protect the security of your personal information both online and offline. All credit card transactions are secure.

Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted. Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us.

This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card. E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Nelson Truck reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification. If you are a registered member at Nelson Truck, you can change your personal information at any time by updating your information at check-out. We welcome your comments and questions about privacy. We are confident that your visit to Nelson Truck is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at Most orders ship within 3 business days.

However delivery times vary depending on where the item ships from, where we are shipping to and whether or not the item is on back order. After placing your order you'll receive an order confirmation email. After it has shipped you'll receive a shipping confirmation email. Nelson Truck has contracted with regional carriers who meet or exceed national carrier delivery times and price UPS, FedEx.

Many of these do not offer live delivery tracking information. If you have placed an order and it has not been delivered within the time frames listed below please contact us and we'd be happy to assist. Are the walls free from holes? Are there any colors or objects on the walls that need to be removed? Check the floors: Is the carpet clean and free from stains?

Are hard surface floors clean and free from stains? Check windows and window coverings: Are all the windows clean? Are draperies and blinds clean? Pet check: Are there any signs that this is a pet's home? Be sure to clean and remove kitty litter, pet toys and bedding. How's the aroma? Try to air out the home prior to showings. If air freshener is necessary, use well before showings as a consideration to those with allergies.

Set the mood prior to showings: Open draperies and blinds. Turn on the radio to a classical music station, set the volume on low.