Gila River Arena reserves the right to deny entry to intoxicated guests. Any intoxicated Guests causing a disturbance during an event will be asked to leave the facility and may be subject to arrest. Lost and Found may be claimed at the Guest Services Center across from section during an event.

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During non-event hours, lost and found items can be claimed at Gate 3 Security or via phone at Items will be retained for two weeks. After the two-week retention, items may be donated to charity. All guardians are encouraged to stop by the Guest Services Booth at Section to pick up a Child Locator wristband for their child when they enter the arena. For the safety and enjoyment of all guests, masks may not be worn while in attendance at any Gila River Arena event. Please contact the individual team or artist through their website.

Mobile ticketing reduces the chance of fraudulent tickets, allows for convenient online transfer and re-sale of tickets, and provides a user-friendly platform for the online management of tickets. All PDF tickets, either printed or copied on a mobile phone, will no longer be accepted as a method of entry for events at Gila River Arena.

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To access tickets, fans will need to download the Ticketmaster app and download their ticket prior to arriving at the venue. Pucks that go into the seating area during hockey games may be kept by the guest who catches it. Please note that while protective netting is put in place at each end of the rink, pucks may still enter the seating area and can cause serious injury. We remind all guests to stay alert at all times while the puck is in play.

Please be aware of our Whistle Policy, which requires guests to refrain from accessing their seats until the puck is no longer in play. This policy enables guests to enjoy an unobstructed view of the game. Sensory bags containing special KCVIP badges, fidget toys, noise cancelling headphones and other resources, are available for checkout at no cost by leaving an ID at our Guest Services Booth located at Section Gila River Arena has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory processing needs. Our objective is to provide an inclusive and seamless experience for all guests for all events including those with sensory processing needs.

We are happy to offer the following resources and accommodations below to our guests. For the safety and consideration of all guests, smoking including E-cigarettes and vaping , is only permitted on the Gate 6 patio near section Any exception to this policy must be approved, in advance, by Gila River Arena and the City of Glendale. Guests are allowed to stand during an event, provided that they are only occupying the area in front of their ticketed seat.

Guests are asked to be considerate of other guests seated around them and their line of sight. Strollers may be checked at the Guest Services Centers located on the Main Concourse level by Gate 3 and on the Upper Concourse level across from section Television monitors are stationed throughout the building.

During Arizona Coyotes games radio play-by-play is also broadcast on the concourses and restrooms to ensure that guests never miss a moment of the action. For most events, the temperature is approximately 75 degrees. During ice events, the temperature is approximately 65 degrees and may depend on your proximity to the ice surface. It is strongly suggested to dress in layers for your comfort. Advance tickets are available during events at the inside ticket windows located on the northeast corner of Main Concourse.

Tickets can also be purchased at Ticketmaster. To avoid disputes with counterfeit, stolen or voided tickets, guests should make all ticketing purchases through authorized outlets only. Gila River Arena will not be responsible for validating tickets that were not purchased through an authorized outlet. Guests are prohibited from bringing weapons into the arena. Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc.

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Guests found in possession of the above-mentioned items will be asked to remove the item from the arena or dispose of it. Guests who refuse to comply will be ejected from the arena and may be subject to arrest. Gila River Arena Guest Services provides complimentary wheelchair escorts for guests when requested. Wheelchair escorts may be requested at any point of entry by asking one of our Guest Services Representatives or Security Officers.

Please be aware that our team members will not remain with you during the event, nor will you be permitted to remain in an Arena wheelchair for the duration of the event. Upon request, our Guest Services Representative will also provide you with an escort after the event is over. For guests who wish to transfer to a seat from their wheelchair, we will store your wheelchair at our Guest Services Center. Our team members will make arrangements to return the wheelchair to you at the end of the event, or any other time you would prefer.

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Electric wheelchair charging service is also available through Guest Services. The windows will generally remain open through the first hour of the event. A current, valid government issued ID and credit card used to purchase tickets are required for pickup. A-Z Guide Gila River Arena is committed to providing memorable and exciting experiences to all of our guests in a clean, safe, and friendly environment. Accessible Seating Created with Sketch. To purchase accessible seating: Visit www. For accessible seat locations, please view the seating chart on the individual event pages.

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Address Created with Sketch. Gila River Arena, W. Maryland Ave.

Animals Created with Sketch. Assistive Listening Devices Created with Sketch. Autographs Created with Sketch. Baby Changing Tables Created with Sketch. Banners and Signs Created with Sketch. Binoculars Created with Sketch. Guests are welcome to bring their personal binoculars for most events at Gila River Arena.

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Hours of Operation Monday - Friday 10am — 5pm. Closed on major holidays unless an event takes place. Box Office Information Line - Will Call Will Call tickets are available for pick up at the box office during regular business hours and at show time on day of event. Cameras Created with Sketch. Child Admission Created with Sketch. Coat Check Created with Sketch.

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Email Newsletter Created with Sketch. Emergency Calls Created with Sketch. Emergency Evacuation Procedures Created with Sketch. Entry Screening Created with Sketch. To increase the efficiency of this important and necessary process, fans are encouraged to keep the following in mind before they arrive at the arena entrance; Arrive early Travel light and minimize the number of personal items Be ready for inspection prior to reaching the security screening by removing personal items from your clothing such as cell phones, keys, cameras, etc.

Any guest who declines to be searched may be denied entry or ejected from Gila River Arena. Family Bathrooms Created with Sketch. First Aid Created with Sketch. Guest Services Centers Created with Sketch.