XSport Fitness is one of the fastest growing and most progressive fitness companies in the industry. We are seeking qualified, motivated, and enthusiastic individuals to join our team. Offer valid for first time members only. Member must complete a membership Money Back Addendum.

Requirements include without limitation: Member must complete a new member orientation within fourteen days of becoming a member, check in to an XSport gym for at least four workouts within thirty days of becoming a member and submit a notice of cancellation via certified letter within 33 days of becoming a member to receive refund. See membership addendum in club for complete details. Please call XSport Fitness customer service at if any difficulties are encountered using this website. This was 1. Today I went in with a couple of friends and I saw a young Asian woman, Connie, at the counter, engaging in PDA with her co-worker behind the desk.

She claimed that only one guest can accompany a member, and I asked to speak with the manager.

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She claimed that she was the manager, which is false. I asked another worker for the manager on duty, who pointed to fat woman who had her cell phone on her. I went to wait to speak to her after waiting at the desk for a few minutes and I overheard the gentlemen talking to the fat manaber about wantint to terminate his membership after being verbally attacked and threatened by a young male staff member, asking to "fight him. I asked for the business card of the general manager from the same male staff member who directed me towards the fat woman, who obviously was not interested in addressing the issue.

This time, another man came towards me and identified himself as Kevin from headquarters. He explained that the rules had been in place for four-five years but that rules had been previously bent, which resulted in the miscommunication and that Dennis was no longer with the company.

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I advised that I respect the rules and appreciate the need for rules but that the conduct of the staff, particularly Connie and the fat operations manager, was unprofessional and that I would be complaining online. I did ask for the business card of the general manager, who was absent today.

But there is no way that Mr.

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Patrick Harris could not be aware of what is taking place as the gym under his leadership. There are members attending the sauna and steamroom with their shoes, which is unsanitary, and nothing is done by staff to intervene. Secondly, the rules changing require notice, and Kevin pointed out that the new rules are now made visible and that the gym management wants to improve the experience of the gym, which is need of intervention from headquarters. If anybody had seen Connie today, by her conduct and her appearance, they can tell that the gym today is poorly managed compared to before when I used their services.

It is a shame that the excellent Dennis is no longer at the gym. I was warned XSport Fitness is shady when it comes to ending a month by month membership and was prepared for issues. There is no letter writing cancellation in place anymore with the gym, you can, "cancel at anytime". So, I went in to the gym very early in the month and had a manager fill out a cancellation form with me. They didn't offer, but I told them I wanted a copy of the cancellation document, which they somewhat begrudgingly provided, and put the cancellation of my account in the computer system.

Sure enough, next month rolls around and I get charged was watching my statement like a hawk, and went in that day. This time I watched the process get entered into the computer that my membership has ended, but had until a certain date I could work out. Again, the manager said it was taken care of and I would be credited within a week. Of course, week goes by no credit. Went in again, same story it's "taken care of", another week goes by, no credit.

I'll be damned if I get charged again by these incompetent people. They asked that I attach a copy online of my cancellation to my complaint report as proof, and they would go after Xsport. They also barred any further transactions from Xsport, so I could not be charged again. Xsport is not a bad gym, but their staff and cancellation policy is a joke. For XSport, I don't want to comment on their environment or cleaness.

I just wanna say how I feel being cheated:. On the first day I came by XSport, I was just going to have a visit and then decided whether to join the gym. The previous manager was so persuasive and told me they had a special promotion that day election day which was 'buy 1 year get 1 more year for free'. Though I know it's actually even not a promotion later At the same time, he 'helped' me register the X-IT and personal training.

As I said, he was so persuasive. I started my 40 traning sessions then. To be honest, I really enjoyed my training sessions with my trainer let's call him X. I've trained with X 3 times a week for about 2 months. At the end of , he and the manager told me the training fee would be up next year , so they suggested me buy sessions for X told me I will get much better results if I continue training with him I asked him whether twice per week is enough for me.

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He still said 3 times with him is the least. As I said, I liked X because he is professional enough. Finally I decided to prepay for his sessions until July, , which is the start of my nightmare. Not too long after that, X told me a 'good' news that he has been promoted and he was going to leave TWO days later! I was shocked because it was soooo sudden and I felt like he didn't care about what his old clients think. I cannot follow him to that gym because it's indeed too far away from my home.

I talked with the new manager, he told me it's impossible to refund and I can change to another personal trainers, whoever I want. I know, but it's so hard for me to start from the very begining again and to get used to other trainers.

But anyway, I tried another one. He is nice, but I don't think he provides me with enough guidance. I talked with the manager several weeks ago. He didn't want to talk about this with me, like our last conversation. I said I am not satisfied with my trainings and would like to finish the first 40 sessions. But after that, I want to cancel the 60 sessions I am prepaying for. He told me to dial the corporate phone number on my key and said it's a corporate thing.

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Alright, I dialed that number twice and waited for around 20 mins each time. Finally there was somebody answered my call.

But she just kept telling me personal training is non-cancleable nor refundable and I signed the contract I know she didn't mean to really help me solve my problems, which is not the real customer service. Overall, I feel so tired during this process. I do not know how XSport treat their customers.

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Making money is a natural thing of business, but please think for us for a second. Stop keeping promoting your personal trainings, your protein powder, your multivitamin. Go get your gym less crowded and more clean please. I still have no idea how to prevent them from continue billing me for those 60 sessions and get my prepaid money back. I just feel like I don't enjoy my sessions in that gym any more. I signed up with xsport July of they offered personal training and I wanted to get In shape so I paid for 4 sessions and I got one for free I scheduled and when I showed up the trainier I was a sign to wasn't even working that day so they had another trainer for that day that work the hell out of me..

I went to the second session a week later the person that signed me up gave me a list of things the trainer was suppose to show me like wat to eat routines and other stuff he didn't show me a thing it was suppose to be hour session trainer only helped me out for 40 min a week later I got injured at work and wasn't able to go for a month and just stopped going trainers are suppose to b professionals this trainer wasn't he didn't show me wat I was told from the beginning he just worked me till I tapped out now it's been 4 moths since I been there and I'm still getting charged called customers service they told me I had to write a letter to an address they gave me witch I think is total bs shouldn't waist anymore of my time when there the ones been unprofessional I will like to get refunded for wat I paid for the training sessions witch was and the 4 moths I didn't go witch is 39x4 witch is a total of I was training 3 times a week with a personal trainer for almost 6 months.

It came time to renew and sign up for more sessions. I had to go out of town and needed the cash. His boss Ron, the manager of the club, called me and said if I didn't sign up for training that week, my trainer would be in big trouble, that I needed to help him.

He said he understood my financial situation and that he could help me if I just signed up that week. Becuase I did not want my trainer to get in whatever "trouble" that was looming, I agreed to meet with him.