I am warming up to this idea more and more. You'd figure that the idea of client retention--especially someone who's one of your longest-standing clients--would be paramount in such a large operation, but sadly you'd be wrong. A large percentage of young consumers looks at a cable bill as a wholly unnecessary expense. TV streams through an app and can be watched on a tablet, phone, or computer. They don't consume television the same way we do, and perhaps they are on to something End of rant.

How has your interaction with your cable or satellite provider been over the years? Tell us your story below in the Comments section. Mailing List. Open Menu. Latest Feature News Stories Jun Flat Screen TVs Have Come a Long Way, Baby Looking back over 20 years of flat-panel display technology, it's pretty amazing to see just how much better things are these days. Or Music Andrew Robinson argues that Millennials love music. They love shared experiences. They love Record Store Day. But they don't consider themselves part of the audiophile community and probably never will.

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Catch the best of last Sunday's NFL action with highlights and more! Email or User ID. Remember me [? Sign In to My Account. Forgot email or Access ID? Forgot Password? This has been one nightmare after another! They are the worst Crooks ever! Thanks for letting us know Nomi, Sounds like you had a rough experience.

Perhaps if you make another call you could directly ask for a copy of your account notes? Out of curiosity, what other services are available in your area? Plus, they have no-contract options so you can pull the plug anytime without cancellation fees.

Hi Trevor. I was with them over 10 years and they have been the best. Good suggestion to get a copy of the notes on my account. I think the real issue was that reps were not thoroughly reading the notes on my account and lazy. That way you have records of what a representative told you, and you can also put a movie on or enjoy a drink while you chat. Let us know what happens. Being an x Att employee I know what is expected out of the customer service reps.

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Could use the gift card for a number of things needed for the new place. The guy got on the phone and was eating he put me on hold for 8 mins. After 8 mins. By the way I told the first lady next week Friday. So I had to explain no next week Friday and he put me on hold again for another 5 mins. Came back on and confirmed installation date, This all took about an hour. Come weds. I recieve an email stating by order was canceled. I called the toll free number and got some guy overseas who I couldnt understand and had to keep asking him to repeat himself slowly.

He couldnt tell me why my order was canceled. Confirmed that he could place another order same everything and gift card, installation date etc…. Installation date came and the tech was very nice and all went well.

One month later I called asking for my gift card we all know where this is going , another overseas person, call back in one week. I called back and did get a english speaking rep in the USA very nice said I should hear back by friday. I now go back another week later and did get another english speaking USA rep that put a rush on my concern. So why is it that a new customer has to go thru all this treatment and why do I even have to wheel and deal for my gift card?

I can not reccommend the service to anyone and I personally am very dispointed that Att would allow this treatment to customers. Same as Mike Matthews. Absolute worst experience I have ever had with a cable company… and we all know how low that bar is.

I love the channel options you have, and the ability to get Sunday Ticket, but, I am seriously considering leaving Directv when my contract runs out next year. Both freeze up on me at least once a week, prompting me to reset them at least once a week. I have had the Genie replaced twice, and the mini replaced once. That has been since June That is really sad…. Hey Jen, thanks for your thoughts! Out of curiosity, do you know which versions of the Genie and Genie Mini you have?

Thanks, Trevor. I will follow your advice and reach out to Directv with this information. Worst customer service ever. We signed up for international and regular channels. Sales rep guarantee they were going to install only ONE antenna on our roof. We signed up under this condition. When the technician finished his job, there were 2 antennas on our roof.

They said they are not going to remove.

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We have to remove our own and pay for the damage on the roof. It makes me want to back out of the deal if that is possible. I never write reviews on anything, but my experience with DirecTV was so horrible that I feel obligated. After installation I never had any channels.